Return policy

Thanks for shopping at A.F. Smith. We want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

For most products, simply return it with the original receipt and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. Items ordered online will be refunded back to the credit card that was used for the purchase. For returns for cash, cash equivalent, and check transactions over $250, A.F. Smith will mail a refund check to you or transfer money to your bank account within 10 business days.

We regret that some items are ineligible for return or refund.These include:

  • Technology or business machines under lease
  • Labour, delivery and/or completed installation services
  • Custom-ordered products and custom-assembled furniture
  • Gift cards, iTunes cards, digital subscriptions or services
  • Digital content (e.g., game and movie downloads)
  • Microphones, earbuds, harmonicas and other similar products
  • Consumable items such as food, drinks and batteries
  • Items that are damaged or abused
  • Items that are missing accessories such as remote controls, cords and cables
  • Etched or otherwise personalized items
  • Opened computer software/hardware

A.F. Smith reserves the right to deny any return.

If you're having technical problems with your new product, please visit our home page at www.afsmith.bm and click Technical Support before attempting a return.